TERMS AND CONDITIONS
The terms and conditions stated below (“Terms and Conditions”) must be accepted and agreed by every customer of Finger Bar + Studio (“customer/(s)”). By making a reservation/ booking at Finger Bar + Studio, the customers are deemed to have read and understood the Terms and Conditions. Finger Bar + Studio reserves all right to change, amend, add or delete any of the Terms and Conditions without prior notice and the customers shall be bound by such changes.
Services refer to hands-on treatment that includes but are not limited to manicure and pedicure treatment, as well as body parts massages.
All prices, promotions & services stated are as of current Singapore Dollar and are subject to change based on economic status without prior notice.
All Promotions are not valid during festive block out dates and cannot be used in cannot be used in conjunction with other promotions or discount vouchers.
ACCURACY AND CLARITY OF CHARGES
Finger Bar + Studio are not a GST-registered entity. All prices on our services are NETT prices but exclude additional charges for Add-Ons and Other Services. Please consult our nail artist/s for separate charges for Add-Ons and Other Services. Please request for a receipt and check your change to avoid any misunderstanding.
As it is part of Finger Bar + Studio’s Standard Operating Procedure to confirm the service(s) and Price(s) of our service(s) before commencement of the service, Finger Bar + Studio has a non-exchangeable and non-refundable policy for such service(s) that has already commenced or have been completely rendered.
Nail services provided are based on normal nail health & skin conditions. If you have a nail or skin condition, please declare with our nail artist before you commence any nail service. Finger Bar + Studio will not be responsible or held liable for any undeclared information resulting to poor results or performance of the service. Nail services are subject to case by case basis in the event of a refund request that is due to any circumstance would be determined by Finger Bar + Studio’s decision.
Finger Bar + Studio foresee to settle all disputes in a diplomatic and professional manner, except in the cases of complex situations or difficult customer behaviour which can possibly have a third party intervention by the Singapore law.
By making a reservation/ booking with expressed intention to utilize a credit package or by making a purchase of credit package at Finger Bar + Studio, the customers are deemed to have read, accepted and agreed to the Terms and Conditions. Finger Bar + Studio reserves its right to change, amend, add or delete any of the Terms and Conditions without prior notice and the customers shall be bound by such changes.
- Credit package purchased is honoured and exchangeable for services at Finger Bar + Studio, 14 Scotts Road #04-32 @ Far East Plaza Singapore 228213.
- Prior reservation is required for all services. Please call us at +65 8161 3322 to make a reservation.
- Packages bought are not refundable or exchangeable unless a medical condition can be proven. Admin fees of $20 will still be charged in the event of successful refund.
- Unutilized credits from the package cannot be redeemable or refunded for cash.
- Packages bought are fully transferable.
- All free services have to be utilized before all credits are utilized.
- Surcharges may apply for festive dates, e.g. Christmas and Chinese New Year Periods.
- Validity of packages are as follows:
- $300.00 credit package: Six (6) months validity
- $500.00 credit package: Twelve (12) months validity
- $1000.00 credit package: Twenty-Four (24) months validity
- Customer/s has to purchase new credit package, in order to re-activate expired unutilized credits which they have bought previously.
- In the event of any disputes, all decisions made by management are final.
BOOKING AND CANCELLATION POLICY
Please arrive early for your appointment as late arrivals may result in a shortened service time to accommodate other customers fairly. If you are running late, please inform us via phone call or whatsapp. Please be reminded that we will hold your appointment for up to 15 minutes past your scheduled time of arrival, after which your appointment will be cancelled.
We will do our best to always begin your session at its scheduled time but delays are not unusual and we appreciate your understanding and patience.
Our policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our customers. No-shows and last-minute cancellations means that other clients cannot book into that time slot and are a huge inconvenience to Finger Bar + Studio and our waitlisted customers.
Your appointment time is set exclusively for you and we do understand that sometimes bookings need to be changed, so we ask that if you would kindly cancel or reschedule your appointment at least 24 hours in advance.
Finger Bar + Studio reserve the right to reject or impose additional conditions on advance bookings for clients who have a history of last minute cancellations or no shows.
Thank you for your cooperation and understanding!
CONFIDENTIALITY OF CUSTOMER DATA
Finger Bar + Studio will make all reasonable efforts to ensure that customer’s personal information will be kept in a safe and secure manner and that no unauthorized access to the information will be allowed.
Finger Bar + Studio will always seek an acknowledgement of consent from our customers in the event we wish to utilize the information given to us for our internal marketing.